How to hold onto good staff

So you’ve found the right employee and want to make sure they’re in for the long run. Lizzy Boots explains using engagement and recognition is the best strategy for staff retention.

The aesthetic medical industry is a growing and competitive market and to stay ahead of your competitors there is an increasing need to attract, engage and retain top talent for your practice.

If you’ve hired recently then you know only too well just how hard it is to attract the right people to your business. After sifting through a myriad of resumes – many from travellers and those seeking sponsorship – you get down to a few ‘hopefuls’ you’d like to interview. Only to nd that, even at interview stage, most are tardy, unprepared or unsuitable.

Then, finally as if by miracle, the perfect candidate appears and a job o er is made. But beware! The job of successful hiring does not stop there. In fact it has only just begun.
Recognising the new recruit’s efforts and engaging with them on a regular basis is crucial to retention and ultimately getting a return on your hiring investment.

And don’t overlook the fact that these days your star candidate is very likely alert to the exceptional qualities they bring to your team and recognises their skill set, presentation and stable work history are a rare commodity. In fact they usually know they are a stand out in a market often reflecting the great unwashed.

After all the e ort, time and money you’ve invested, you want to keep this person! However, that is not as easy as it once was. In the current climate of social media and sites such as LinkedIn, not only is your new recruit possibly actively looking, your competitors may be vigorously seeking them.

According to the latest statistics, 79 percent of Australian workers are open to making a move, while a sizeable 37 percent of those surveyed are actively pursuing new roles.

With a staggering 79 per cent of Aussies open to exploring a new job role, you have to wonder how many of these are currently working for you? And even more concerning, what are these dissatisfied workers costing you in lost productivity?

Should I stay or should i go?

As business owners you should be aware of what makes an employee go and more importantly, what makes them stay.

Outlined in’s Hidden Hunters Report, the top three push factors forcing workers to leave their current roles are: the desire for a better career path, wanting something new and more interesting and improved working conditions.

While the top three pull factors attracting workers to new roles are: distance travelled to work, the team they work with and remuneration.

Interestingly, the report goes on to reveal; ‘A key issue for Australian workers continues to be recognition.’ With one third of workers listing a lack of recognition over the past year as the decision behind seeking a new job.

These findings are supported by a recent survey by Hays Group (Aust & NZ) of Gen-Y employees revealing the top four indicators for career success (and likelihood of remaining in a role) as; job satisfaction/recognition, job security, work-life balance and personal wealth.

In Australia the most important part of job satisfaction is feeling valued and appreciated, chosen by 47 per cent of respondents.
Source: Hays Group.

Regular feedback is crucial to retention

In light of these studies and research, the bene ts of providing feedback on performance and building a strong and positive work culture can’t be overstated or ignored. And it’s not just employee turnover that can be affected.

Gallop research has shown for years that ‘close work friendships boost employee satisfaction by 50% and people with a best friend at work are seven times more likely to engage fully in their work.’ Professor Christine M Riordan reports and she goes on to say; ‘employers who provide regular feedback to their staff and offer them the opportunity to work on projects of interest will be in a strong position to retain them.’

So what’s the answer?

Like maintaining all good relationships it’s about creating quality time with your employees. Allowing opportunity to both give and receive feedback about their performance and as far as Gen Y is concerned, letting them in on the plans for the future – both for them and the business.

Creating a regular time to meet with your staff is not easy. Time is money and in today’s market, both are scarce resources.

However, with all the research showing that ignoring this basic need is detrimental to your business bottom line, you’ll do well to heed this advice.

A big part of successful performance reviews and appraisals is being able to communicate well with your staff.

People will leave their roles for many reasons and you will never be able to identify them all. You can’t make people stay, but you can encourage transparency on both sides so you’re not surprised when they do leave.

As members of medical, health and wellbeing industry it is vital to conduct regular health checks in our workplaces and remain vigilant in assessing the skills of our employees as well as the culture of our organisations.

Engaging with your employees and being open to giving and receiving information about performance and culture will ensure you do not lose those employees we have worked hard to attract. AMP

Staff Retention step-by-step

1. Decide what you value in performance and how you will measure this in your business. Clearly identify the Key Performance Indicators (KPIs) for the role and create a Performance Review template that outlines these particular aspects. Skills, knowledge and attitude will head your lists.

2. Don’t wait until an employee is under performing to hold a review or appraisal. Make Performance Appraisals available to all staff on a regular, ideally annual, basis and promote them as a positive aspect of your business.

3. Ask the employee to rate themselves and ask them to back up their positives and negatives with examples.

4. Review and measure the overall performance of the individual throughout the year. Resist the temptation to focus on activity the week or month prior to the review taking place. When the employee may have been exhibiting their best or worst behaviour.

5. Listen carefully to both what your employee is saying and not saying during the meeting. Use this time to get feedback about your business. In many instances you’ll be surprised at what you learn from your employees!

6. Provide employees with written follow up notes within a few days of the meeting outlining what was discussed and what goals and performance standards have been set for the coming year.


Lizzy Boots is the Director of Boots & All Consulting and is an experienced human resources professional specialising in recruitment, retention and training strategies for the medical, health and beauty industries.

Based in Sydney, Lizzy has clients throughout Australia. For more information visit or call +61 414 644 463

Lizzy Boots

Lizzy Boots