Gareth Pepper, BTL Aesthetics Director ANZ, shares his views on why chasing cheap technology is a recipe for disaster.
In my experience, when it comes to expanding clinic offerings, too many operators make a critical mistake: they prioritise price over patient safety, efficacy and the long-term reputation of their clinic. In a rush to stay competitive and cut costs, many clinics choose the cheaper option, thinking they’re getting a great deal. But in reality, picking the more affordable device can often mean sacrificing quality, safety and effectiveness.
It’s not about cheap being bad; it’s about the more affordable option not always being the smart choice. Often, these devices lack certified, peer-reviewed evidence proving their safety and efficacy, or they come from companies that don’t have the necessary support infrastructure. The temptation to save money upfront can lead to more significant costs down the road, from underperforming equipment to patient risks and a damaged reputation.
Choosing the right technology is about finding a balance between cost and quality. The cheaper option might seem like a win, but it can become a nightmare if it doesn’t deliver on promises or, worse, ends up causing harm to your patients.
Price first, safety last = A terrible strategy
It’s tempting, right? You’re looking at a new piece of equipment and a significant upfront cost is involved. Then, you find a supplier offering a similar technology at a fraction of the price. It seems like a no-brainer. But there’s a very real risk that you’re trading short-term savings for long-term headaches.
Sure, you might save a few dollars now, but what happens if the technology doesn’t deliver on its promises? That’s when the actual cost hits, potentially steeper than any upfront savings you made.
Technology is meant to improve patient outcomes, not introduce new risks. If you’re looking at devices that haven’t been thoroughly researched or peer- reviewed, you might be walking into a minefield of complications you can’t see coming.
‘THE TEMPTATION TO SAVE MONEY UPFRONT CAN LEAD TO MORE SIGNIFICANT COSTS DOWN THE ROAD, FROM UNDER-PERFORMING EQUIPMENT TO PATIENT RISKS AND A DAMAGED REPUTATION.’
Do you know who you’re dealing with?
Here’s the thing: not every company selling medical tech is the same. There can be differences in quality, reliability and long-term value, and choosing the wrong technology can cost clinics more than just money – it can impact patient outcomes, brand reputation and overall success.
I believe choosing a brand that has built trust in the industry over time is one of the best ways to mitigate risk. Companies with established, well-recognised brands have a proven track record of delivering high-quality products and offering reliable customer service.
The price of cutting corners
I believe choosing technology based solely on price is a surefire way to tank your clinic’s reputation. It’s a gamble you shouldn’t take. Price should be one factor in the decision, but it should never be the deciding factor.
What is the true cost of cutting corners? You could be putting your patients at risk and potentially facing costly lawsuits, a damaged reputation and possibly even closure. And that’s assuming you don’t get stuck with faulty equipment that leaves you out of pocket and out of options.
Let’s face it, if you’re in this business to provide the best care for your patients, then the right tech is an investment in their health and your clinic’s success.
So, next time you want to expand your offerings, here’s my advice: choose companies that prioritise safety, efficacy and long-term support over a quick sale. Your patients – and your bottom line – will thank you for it. AMP
Questions you need to ask before buying
1. What are the global adverse event reports?
If you’re looking at a device on the market for a while, don’t just take the sales pitch at face value. Dig into global adverse event data. A spike in issues could indicate serious problems you don’t want to deal with.
2. What kind of post-sales support is on offer?
Training and installation are the easy part. But what happens after that? Will the company be there when things go wrong? Do they have the resources to support you long-term? Don’t let your investment come with a one-off handshake and a ‘good luck!’.
3. How financially stable is the company?
You’re not just buying a product; you’re investing in a company’s future. If their share price is tanking and they’re teetering on the edge of bankruptcy, what happens if your device breaks down or you need critical support? If the company struggles financially, your clinic could be left high and dry when you need them most.
