DappleOS: a single system solution for modern clinics

Today, clinics face growing performance challenges as regulatory requirements increase, patient journey expectations rise, and administrative demands expand. Running multiple disconnected systems leads to lost time, duplicated effort, patient drop-offs, and compliance gaps.

Recognising this, DappleOS founders and industry veterans Alex Hoitink, Suzie Hoitink, Luke Fuller and Dr Cris Quitral set out to build something better.

Between them, they’ve led and scaled large clinical networks under evolving regulations, proving that systemised, consultative care directly drives patient spend, retention, and outcomes. DappleOS is the result of their collaboration — a platform that reflects deep industry understanding and a relentless focus on clinical governance, operational performance, and growth enablement.

‘DappleOS is purpose-built for clinics and sets a new standard from the outset. It brings everything clinics need together in one system so teams can focus on outcomes, not admin.’

DappleOS Key Features

Compliance by design

Regulatory alignment isn’t just essential — it’s a clinic’s differentiator. DappleOS embeds governance at every level, from automated consent workflows and S4 stock tracking to prescriber oversight and audit-ready reporting. All records are centralised within a secure, fully integrated environment. Photos and videos are captured directly into patient files, eliminating data leakage risks and ensuring every image is correctly stored, consented, and auditable.

All data is securely stored in Australia and structured to meet regulator standards. Clinics can rely on consistent documentation and full traceability across every part of the patient record.

DappleAI

Responsibly integrated, DappleAI is designed to support clinical work — not replace it. It assists with real-time transcription, draft notes, and live operational performance insights, helping teams work faster and with greater accuracy. Before each consult, a 30-second summary gives clinicians a clear, concise overview to review before the patient walks in. During consults, ambient listening captures key information cleanly, ensuring records stay structured and significantly reducing admin time.

All AI features follow a Responsible AI Usage Policy, built for workflow support and documentation efficiency, ensuring transparency, clinician oversight, and regulatory compliance at every step.*

Clinical workflows

DappleOS integrates every workflow into one place. From structured assessments and treatment planning to scripting and aftercare, everything happens within a single system. From consultation to follow-up, DappleOS replaces fragmented tools with a unified, medical-grade platform. It integrates digital scripting, pathology, Medicare billing, and telehealth, ensuring clinical-grade governance across every patient journey.

Aesthetic and medical workflows are fully integrated — covering consultation notes, scripts, pathology, MIMS integration, and more. This all-in-one approach removes the friction of switching between platforms and creates a clear, reliable clinical record.

Treatment plans

Each clinic defines how assessments are structured within DappleOS — the areas to review, how they’re graded, and what pathways they connect to. During consultations, clinicians record a patient’s primary and secondary concerns using this predefined framework. DappleOS then matches those findings to relevant treatment pathways, automatically generating a draft plan.

Clinicians can personalise details, adjust timelines, and approve the plan with minimal edits, ensuring every treatment plan reflects the clinic’s standards of care. Each plan includes treatment timelines, follow-up reminders, and skincare repurchasing prompts — improving adherence, building trust, and driving long-term outcomes for both patients and clinics.

Patient app

The patient app gives every clinic a fully branded digital experience. Patients can view treatment plans, book appointments, complete consent forms, purchase skincare, and message their practitioner directly from their phone.

With your brand in their pocket, attendance rates improve, patient loyalty strengthens, and recurring revenue grows through seamless e-commerce. Clinics can offer a premium, connected experience without investing in custom tech or additional resources.

Retail

DappleOS co-Founder and industry pioneer Suzie Hoitink knows firsthand that skincare can be a significant growth driver — contributing up to 30% of revenue when structured well. Within DappleOS, retail is seamlessly embedded into the patient journey. Products are prescribed with intention during consults, displayed clearly in the app, and supported by automated reminders that prompt timely reorders.

Behind the scenes, every retail interaction is tracked in real time. Clinicians can see who sampled but didn’t buy, who’s due for a reorder, and which recommendations are performing. With structure, visibility, and intelligent automation, retail becomes a consistent, scalable revenue stream — not a side note.

Reporting

DappleOS reporting surfaces AI-powered insights to highlight growth opportunities and provide full patient lifecycle visibility — from lead to loyalty. It monitors conversion rates and revenue trends, measures workflow efficiency, and uncovers time-saving opportunities.

Customisable dashboards give clinics real-time visibility over key operational and financial metrics, helping managers track performance, identify trends, and plan strategically with confidence.

Setting a new clinic standard

DappleOS is helping clinics redefine how they operate — transforming compliance, operational performance and patient experience into measurable, repeatable growth. By replacing fragmented tools with a single, intelligent platform, DappleOS is designed to reduce admin time, cut costs and give clinics complete control over their operations. Teams work more efficiently, and patients experience a consistent, connected journey every time.

For more information, visit dappleos.com